Privacy Policy

Last updated: Thursday, April 3, 2025

Introduction

Welcome to Supavoice. Your privacy is important to us. This Privacy Policy describes how we collect, use, and safeguard your personal data across all our apps and services in accordance with the General Data Protection Regulation (GDPR) and California Privacy Rights Act (CPRA).

Data We Collect

Information You Provide

Authentication Data: Email address or third-party sign-in identifiers used to manage your account access.
Billing Information: When purchasing via our website, we collect necessary billing information (name, address, payment details). Purchases via app stores (App Store, Play Store) are managed by the respective stores, and we do not collect billing information.

Automatically Collected Information

IP Address: Collected for fraud detection and security.
Activity Data: Information about your interaction with our apps and services for internal analytics.

Advertising and Tracking

On our website only, we use tracking pixels (e.g., Google Ads) to measure advertising effectiveness. Data collected includes conversion metrics sent through our server to advertisement services when applicable.

How We Use Your Data

Account Management: For authentication, billing, customer support, and fraud prevention.
Product Improvement: Usage analytics are used internally to help us improve our services and app features.

Voluntary Data Contribution for Product Improvement

We may offer certain optional features within our apps that allow users to contribute voice recordings or other data to help us improve our audio processing technologies, such as pitch recognition. Participation in these features is entirely voluntary and not required to use any core functionality of the app.

If you choose to participate:

You will be asked to explicitly consent to the recording and upload of audio samples from your microphone.
You may be rewarded with virtual in-app benefits (e.g., virtual currency), provided that such rewards do not constitute payment or affect your access to other services.
All recordings will be used solely for the purpose of improving our machine learning models and audio analysis capabilities.
Audio data contributed in this context may be processed by our internal tools and third-party service providers, subject to strict confidentiality and security measures.

You may withdraw your consent at any time via in-app settings, after which all contributed data associated with your user ID will be deleted within 30 days.

Data Retention

Analytics and account-related data are retained for five (5) years after your last activity in our apps or services, after which data is permanently deleted.
Voluntarily contributed data for model improvement is retained for a maximum of five (5) years unless consent is withdrawn earlier.

Supavoice does not sell or share your personal data for cross-context behavioral advertising.
We only share data with:
- Our payment processor (Stripe) for fraud prevention.
- Advertising providers (such as Google Ads) via our website for conversion tracking.

Third-Party Services and Their Policies

We rely on certain third-party service providers to deliver core functionality. You can review their privacy policies at the links below:

Data Transfers Outside the EU

Some of our service providers are located outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place for any such transfers, including standard contractual clauses approved by the European Commission.

Security

All user data is encrypted at rest and secured using industry-standard measures.

Minors and Age Verification

Users under 16 are permitted to use our services but are restricted from accessing certain features that may involve data processing subject to age limitations under applicable laws.
In regions where applicable (e.g., under 13 in the United States), we may require verifiable parental consent before allowing participation in optional features involving voice data.
We may use age gates or geolocation-based access controls to restrict access to such features.
Providing false age information violates our Terms of Service and may result in account termination.

Your Rights

Under GDPR and CPRA, you have the following rights:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Correction: You may request correction of inaccurate or incomplete data.
Right to Deletion: You may request deletion of your personal data.
Right to Data Portability: You may request to receive your data in a commonly used, machine-readable format.
Right to Opt-Out: You may opt out of tracking on our website through applicable cookie preferences.
Right to Non-Discrimination: We do not discriminate against users who exercise their privacy rights.

To exercise any of these rights, contact us using the details at the end of this policy.

Updates and Notifications

We will notify you of significant changes to this Privacy Policy via:

In-app notifications (if enabled)
Email notifications (if you’ve provided an email address)

Continued use of our apps or services after notification indicates your acceptance of the updated Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies on our website to understand user behavior and improve our advertising. You will be presented with a cookie banner where you can opt-in or reject non-essential cookies in compliance with applicable laws.

Languages

This policy is available in English and Italian. In case of conflict or discrepancies, the Italian version shall prevail.

Contact Us

For questions, data requests, or concerns, contact us at: hey@supavoice.it